Frequently Asked Questions
Find answers to common questions about our products and services.
Each machine set includes a magnet making machine, a matching cutter, your choice of supply set, and a Canva template to help you get started. For a customized machine set, please contact us.
Consider the size of the finished products you want to create and your expected production volume. If you need help choosing the right machine, please contact us.
Yes, all machine sets include access to our exclusive Canva template.
Orders require approximately 5 business days for preparation before shipping. For estimated delivery times, please visit our Shipping Policy page.
Treasure Tool machine sets include a limited lifetime warranty against manufacturing defects. Depending on the issue, support may include troubleshooting, replacement parts or repair assistance. Ongoing technical support is also available to Treasure Tool machine customers.
The Canva template will be sent by email after your order has shipped.
Tracking updates may be limited while your shipment is in international transit and may not appear until it reaches the destination country.
For a current status update, please contact us with your order number and we can check the shipment through our internal tracking system.
Orders can be cancelled within 24 hours of placement. After this window, orders that have already been processed cannot be cancelled but may be eligible for return.
Yes, please contact us.
You can reach our support team via email at hello@treasuretool.com or through the contact form on our website. We typically respond within 2 business days.